Privacy Policy

MailSnail, Inc., a Delaware corporation (the “Company” or “we” or “us” or “our”), is mindful of the importance of personal privacy. This privacy policy applies to our direct mail services, our website (“Site”), and other services we offer (collectively, “Services”). This privacy policy sets forth how we obtain the information we use in connection our Services and explains how this information is used and protected. Please read this privacy policy carefully.

Collection of Information

We do not collect Personal Information (defined below) through the Site for purposes of sending you direct mail. Our business partners provide us your Personal Information for purposes of sending you direct mail on their behalf. “Personal Information” means information that we can use to identify or contact you, such as your name, address, telephone number, or email address.

Certain pages and/or features of the Site may require users to submit information (including Personal Information) as a condition to access or use such pages and/or features of the Site. We will not collect Personal Information through the Site unless a user provides us with such information. Users are responsible for ensuring the accuracy of Personal Information that is submitted through the Site.


We may collect Non-Personal Information (defined below) about your use of the Site and the websites of our business partners through the use of cookies, web beacons, and other tracking technologies (collectively “Cookies”). We may also acquire Non-Personal Information about users of our business partners’ websites from external sources. “Non-Personal Information” means information that we cannot use to identify or contact you.

Cookies are useful for gathering information such as browser type and operating system, tracking the number of website users, and understanding how users use the Site and our business partners’ websites. Cookies also help us customize direct mail in order to improve and personalize your shopping experience with our business partners.

Personal Information cannot be collected with Cookies, but if you previously provided our business partners with Personal Information, Cookies may be tied to such information. We may share Non-Personal Information collected by Cookies with third parties.

Use of Collected Information

We will not share or disclose your Personal Information and/or Non-Personal Information to anyone except as described in this privacy policy.

We use Personal Information provided by our business partners together with Non-Personal Information we collect through Cookies and other sources to provide you with direct mail on behalf of our business partners.

In order to provide our Services, we may share your Personal Information with certain authorized third parties (“Authorized Third Parties”). Our agreements with any such Authorized Third Parties state that they will not use any Personal Information received from us for any purpose other than performing services on our behalf.

If you do not want us to use your Personal Information as provided in this privacy policy, you should not submit your Personal Information to us or our business partners through any website, application, or form requesting Personal Information.

From time to time, we may use Non-Personal Information to conduct online research surveys through email invitations, pop-up surveys, and online focus groups (together, “Surveys”) for our internal use. When participating in a Survey, we may ask you to enter Personal Information. The Personal Information you submit in a Survey may be used by us and/or Authorized Third Parties for research and measurement purposes, including to measure the effectiveness of our Services and/or services offered by our business partners. When our Surveys collect Personal Information we will not knowingly accept participants who are under the age of 13. Surveys conducted by or on behalf of us will contain a link to this privacy policy. If your web browser is not enabled to accept Cookies, you may not be able to participate in some Surveys.

We may use Non-Personal Information in the aggregate in order to improve our Services and for business and administrative purposes. Non-Personal Information that we collect about you may be combined by us with other information available to us through third parties for research and measurement purposes, including measuring the effectiveness of our Services and/or services offered by our business partners. This information from other sources may include age, gender, demographic, geographic, or other information. We may also use or share any such aggregated data that does not contain Personal Information with third parties for any purpose.

Subject to the privacy policies of our business partners, we may transfer Personal Information as an asset in connection with a proposed or actual merger or sale of the Company (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale, or other change in control of the Company.

Distribution of Information

We reserve the right to disclose any information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, and for credit risk reduction.

Commitment to Data Security

We are committed to protecting the information we receive from you and our business partners. We follow commercially reasonable technical and management practices to help protect the confidentiality, security, and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

We use security measures to protect against loss or misuse of your information (including Personal Information) and to keep it secure. Additionally, only authorized employees and third parties who need access to your information in order to perform their duties are allowed such access.

We will retain your Personal Information as long as needed to provide our business partners with our Services, but we do not guarantee that we will retain your Personal Information for any specific period of time.

We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Updating Your Personal Information and Preferences

If you desire to update any Personal Information you have provided to any of our business partners or to change your preferences, please review the privacy policy of such business partner.

Children's Privacy and Parental Controls

We do not solicit any Personal Information from children, and our Services are not directed to children younger than 13 years old. If you are not at least 18 years old, you are not authorized to use the Site. Parents should be aware that there are parental control tools available from other sources on the Internet that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

Privacy Policy Changes

We may change or revise our privacy policy at any time for any reason, with or without prior notice of such changes or revisions to you. If we decide to change or revise our privacy policy, we will post the changed or revised privacy policy here so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Site indicates your assent to the privacy policy as posted.

Consent to Processing and Transferring Information

Our Services and the facilities that maintain the information we collect are operated in the United States. Our use of your information (including Personal Information) may involve the transmission of data outside the United States. If you are located in the European Union, Canada, or elsewhere outside of the United States, please be aware that the information we collect may be transferred to and processed in the United States. By using the Site or any other of our Services, you consent to the collection, processing, maintenance, and transfer of all information in connection therewith in and to the United States and other territories where the privacy laws may not be as comprehensive as or equivalent to those laws in the in the territory where you reside and/or are a citizen.

Contact Information

If you have any questions, concerns, or comments about our privacy policy, please contact us.