Keep Customers Coming Back for More (and More)

Retention is a direct mail superpower. Maximize your acquisition investments, increase customer lifetime value and boost profits while you sleep.

Why direct mail for retention?

Practically Perfect Open Rates

The hard truth: Most customers aren’t going to open your email. Direct mail gets there, and gets looked at.

Powerful Shopify and Klaviyo Integrations

Leverage your existing customer data for smart, personalized campaigns. You can even add postcards right to your Klaviyo flows.

Reactivate “Lost” Customers

Direct mail lets you connect with VIPs who drifted away from your brand—and gets them spending again.

Direct mail campaigns for


Connect with customers who canceled subscriptions or disengaged from your brand—even the email unsubscribers—for shocking returns.

Replenishment Reminder

Keep repeat sales flowing with automatic reminders for customers to re-up on their favorite products.


Bring back lapsed customers and subscribers with strategic, personalized campaigns.


Increase LTV by promoting a range of products with spacious trifold Cardalogs™


Delight your VIPs with tangible, premium postcards—and even handwritten notes.

Second Purchase

Avoid the “one-time buyer” problem by targeting new customers with the right message at the right time.

Trusted by thousands
of top DTC brands.

Retention Case Studies

How HexClad Uses PostPilot to Convert Email Subscribers

The cookware brand’s direct mail campaign helped rack up $800k in sales from new customers.

Wine by Lamborghini Wins at Retention with PostPilot

Holiday campaigns and automated flows keep luxury customers coming back—generating more than 10x ROAS. 

Rock City Lab Reactivates Subscribers with Postcards

The ecommerce marketing agency uses direct mail to bring lapsed subscribers back — at 7X the rate of organic reactivation.

Laird Superfood Supercharges Retention With Postcards

Laird Hamilton’s plant-based food brand reengaged thousands of lapsed VIPs and saw 12x ROAS on a single campaign.

Obvi Drives Profits with Automated Postcard Campaigns

The rocketship supplements brand wanted to offset high ad costs and reach dormant customers. They scored 1000%+ ROIs.

Grande Cosmetics Keeps VIPs Coming Back with Direct Mail

The cult beauty brand generated more than $276,000 from a single postcard campaign. Now, it’s going deeper.

Urbani Truffles Wins Back High-Value Customers with Postcards

Urbani used postcards to win back valuable customers they couldn’t reach online, and how they’re now integrating direct mail across their marketing strategy.

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Join thousands of ecommerce brands using PostPilot to acquire more customers & keep them coming back again (and again).

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