Questions? We've got you.

If you can’t find the answer you’re looking for below, fire away using our online submission form.
How much does it cost? What's included?

Send postcards for as little as $0.49 or our new handwritten cards for as low as $1.99. Everything is included:

  • Cards
  • Printing
  • Postage

Find full pricing details here.

Is there a minimum number of cards I can send?

There’s never a minimum. You can send one card or thousands.

Do you send mail internationally?

Yes, we ship both within the US and internationally.

How quickly do the cards arrive?

Cards processed by 1 PM EST typically go out the same day via USPS first class delivery. Otherwise, it will be sent by the following day. US delivery typically takes 4 to 6 business days.

International orders generally take from 9 to 13 days.

Do you verify the address before sending the card?

Yes! Before each send, your campaign is run through a two-step process.

First, we verify the address is valid. If it's missing key information, we remove it from the send. Second, we check the address against a USPS deliverability database. If the address is flagged as likely undeliverable, we also suppress it from your send.

This process saves you money and boosts your campaign ROI.

Which ecommerce platforms are you integrated with?

We are integrated with Shopify and have more to come. You can always upload lists from any CRM or ecommerce platform via our user-friendly CSV importer.

Can I personalize my cards?

Absolutely, and we encourage it! The ability to add personalized text fields is built in to our user-friendly design tool. You can also easily add personalized elements to uploaded designs.

Do I need a designer?

Nope. PostPilot is super simple to use, even if you don’t have graphic design skills. Create a campaign in a matter of minutes by using our dozens of fully customizable templates and our user-friendly drag and drop design editor. If you’ve created an email, you can create a postcard or handwritten card.

Of course, you can also upload any images you wish to use or a complete card design. We also offer free professional design services for anyone on a monthly plan.

What type of cards do you offer?

We currently offer 3 sizes of postcards:

  • 4" x 6"
  • 6" x 9"
  • 6" x 11"

All of our postcards are full-color, two-sided, full bleed and UV coated on the front, on 120 lb stock.

We also offer new 4"x6" handwritten cards, created by our proprietary robots (Yep, we said robots.) You can add a full color, full bleed custom design to the front of your ultra-premium stationery, with your logo and contact info on the back.

Did you say you also have handwriting robots? Tell me more.

Our new handwritten cards use our proprietary robotic technology with real pens with real ink to write your cards with the personality of a human hand. Heck, even the envelope is handwritten and affixed with a real stamp.

All of our handwriting styles have dynamic variations for letters, spacing, and indentation. No card ever looks the same. You have to see it to believe it!

It’s less like the Terminator, more like your own personal robot secretary.

Are the cards eco-friendly?

PostPilot is committed to sustainability and environmentally-friendly practices.

We use recycled material in our cards and source paper only from FSC-certified (Forest Stewardship Council) mills.

We work with our partners to plant double the number of trees used to create PostPilot campaigns and support the Eden Reforestation Project.

Can I send automated or triggered campaigns?

If you've used Klaviyo or any marketing automation, you know how easy it is to set up triggered email campaigns when a user takes a certain action.

PostPilot works the same way. Use our simple, yet powerful segment builder to define the audience you want to target. When a customer meets your selected criteria for the first time, PostPilot will fire off an individually personalized card.

It’s 1:1 direct mail at scale. Just set it and forget it.

You can also sync the lists and segments you’ve built in Klaviyo with PostPilot.

Can I send new customer acquisition campaigns?

Yes! Only PostPilot offers MailMatch™, our exclusive technology to match email addresses with physical mail addresses using a proprietary algorithm and dataset. Target & convert high-intent prospects who have never purchased with personalized postcards. Acquire new customers where email and digital ads can’t reach.
You can also easily upload your own prospect lists.

How do I measure campaign performance?

PostPilot automatically tracks each Shopify customer that receives a postcard or handwritten card for 45 days.

PostPilot also tracks coupon codes. If you create a unique coupon code for a campaign, you track all Shopify orders using that code. You can also upload and track Shopify single use unique coupon codes.

Keep in mind that customers hold on to their cards for an average of 17 days, compared to just a few seconds for email. Therefore, direct mail often has a longer conversion window than other marketing channels.

What type of business is PostPilot best suited for?

PostPilot is best for businesses that provide ample opportunity for customer retention, but believe they aren't getting as many repeat and recurring orders as they could be.

Consumable products like food items, supplements and cosmetics are great fits, as are brands with an assortment of related products such as apparel, sporting goods, books, home decor, toys, and more. 

For businesses that cater to more one-and-done customers, postcards and especially handwritten cards are an amazing way to thank a customer for their purchase and ask for reviews or referrals.

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